Resources

Documentation

  • Process Overviewa high-level overview for using OpenConf
  • Installationyour quick guide for installing or upgrading OpenConf
    • Requirementswhat you will need to run OpenConf
    • Upgradehow to upgrade when a new version is released or license purchased
    • Pluginsthird-party software to enhance OpenConf
  • Admin Guidea detailed walk through for managing OpenConf
    • Configurationwhere to find and change OpenConf's settings
    • Modulesadding functionality to OpenConf
    • Assignmentshow to make review and advocate assignments
    • Emailsetup, usage and troubleshooting
    • File Uploadsoptions for having submitters and reviewers upload files
    • Formsform types, options, and how to customize them
    • Privacyfeatures to assist with compliance
    • Scoring & Acceptancehow submissions are scored and accepted
  • Committee Member Guidethe indispensable guide for reviewers and advocates
  • Submitter Guidehow to make a submission and check on its status
  • Integrationsexternal services integrated with OpenConf
  • Translationslanguages available and how to create or update translations
  • Change Loga list of changes to the core OpenConf software for each release

Frequently Asked Questions

OpenConf is licensed on a per entity (event or journal) per year basis, with each license permitting a single installation of the software. For example, QQQ2024, QQQ2025, and YYY2024, will each require a separate license. The license for the entity is embedded within the software downloaded for that entity.

The OpenConf Hosting Service pricing already includes an OpenConf Professional Edition license, and does not need a license to be purchased separately. Hosting requests for periods longer than one year will have the additional hosting time pro-rated on a monthly basis.

OpenConf Community Edition is free to use for up to three (3) installations per year, subject to the OpenConf License, and only if the organization hosting OpenConf has an employee or unpaid volunteer who will install and administer the software. If you intend on hiring an entity that will provide services, including installing, administering, or customizing OpenConf, you will need to first purchase an OpenConf License. Similarly, if you intend on providing OpenConf-related services to others, a license is required; contact us for details.

If you are the one organizing the event and are not being paid for doing so, then the answer is probably yes. You need to read through the OpenConf License to make sure though.

OpenConf has been used by thousands of conferences, journals, workshops, symposia, grants, books, and competitions in over 100 countries. A partial list is available here.

If you have purchased an OpenConf License or are an OpenConf Hosting Service client, we will be glad to assist you. Please use the contact us form, or email us directly. For Community Edition users, please purchase a License first if you need support. If you are hosting OpenConf on your own server, review your HTTP/PHP/MySQL/Mail logs for any diagnostic messages prior to contacting us.

See the troubleshooting section of our Email Guide for suggestions.

There are a couple of ways to handle multiple tracks in OpenConf. If the tracks share the same submission and review forms and deadlines, and the event Chair is willing to handle acceptance notifications for all tracks, then you may find a single instance of OpenConf sufficient by using or more of the following: advocates for track chairs, submission type or topic field for track name, and the Acceptance module to separate submissions across tracks for notification purposes. Another option is to use multiple instances (installations) of OpenConf, which allows for tracks to be separately managed; although it is still possible to link topics and accounts across tracks if desired. Note that when installing OpenConf on your own server, separate licenses must be purchased for each installation.

The OpenConf Hosting Service restricts file uploads to 64MB each, unless special arrangements are made. With the downloaded version of OpenConf, the software does not limit the uploaded file size, however your PHP and HTTP server configurations do. Make sure you have your HTTP server properly configured, and that you have set appropriate values for PHP's upload_max_filesize and post_max_size options. For very large files or low bandwidth connections, you may need to ensure the server is not timing out the script.

OpenConf uses browser cookies and PHP sessions to keep track of signins. Make sure you have cookies enabled in your browser, PHP's session.save_path is properly configured, and the web server has write permission to the save_path directory. You may also need to increase the value of PHP's session.gc_maxlifetime directive. Note that if the session.save_path directory is shared by other applications, their settings may be impacting how often session files are cleared out.

An advocate, or champion, is typically a member of the program committee (a group of people charged with making the selection of submissions to accept). One advocate may be assigned to each submission. The advocate is able to access all the reviews for assigned submissions, and is often assigned the submission for review as well. The advocate's job is to look over the reviews for a submission and make a recommendation on whether the submission should be accepted. This recommendation is displayed on the Acceptance Decision page, and is used by the Chair/Editor in making a final determination on whether the submission is accepted.

Yes! See the upgrade instructions. Don't forget to backup your files and database prior to initiating any upgrades.

Mailing List

If you would like to be informed of new releases and other OpenConf news, subscribe to the low-volume OpenConf Mailing List by clicking the button below. We do not sell our subscriber list or allow others to use it.

Subscribe

Should you no longer wish to receive news from us, click the unsubscribe link at the bottom of our emails.

Technical Support

If you are a Plus or Professional Edition licensee, or OpenConf Hosting Service client, contact us with any questions you may have about using OpenConf. You should receive a response within one business day (although usually much quicker!). Support is provided via email to account contacts only. Authors and reviewers need to contact the organizers for assistance.

For Community Edition users, please note that we are limited in the support we can provide, and you will need to first purchase a license to receive support.

Customization Service

We realize that as great as OpenConf is, the software may not meet every organization's full requirements. Through the OpenConf Customization Service, our developers will customize the software to meet your needs, from a new report to an attendee registration feature.

Once we understand your exact requirements, we will provide you with a project proposal that details the customizations to be made and includes a fixed project cost and timeline. The minimum customization fee is US$300. Customizations are typically implemented as a module and may be reused in the future at no additional cost; however, changes to the underlying OpenConf software requiring a customization update may incur an additional fee.

In order to get started, email us detailed information about how you will need OpenConf modified. Our online demo should serve as your reference point for the changes to be made.

Testimonials

"I appreciate your communications, especially on a Sunday evening.
You provide the best customer service – ever!
"
— Claire J., Escondido, California
"Thank you for the fantastic service you provided me during the past year for our conference. You were always quick in responding to my many many inquiries. I really appreciate it. I must say I've never received this type of service from other vendors. Usually, I have to wait a day or two for a response and sometimes I even have to follow up to get an answer. It's nice to deal with people who strongly believe in customer-service like I do."
— Effi K., Montreal, Canada